Shipping policy

Shipping Information

At Moi Même, we want to ensure your shopping experience is as smooth and enjoyable as possible. Below are the details regarding our shipping process, including estimated delivery times based on Australia Post's shipping guidelines.

Shipping Locations

We are based in Sydney, Australia, and offer shipping to all parts of Australia.

Shipping Times

  • Sydney Metro: 1-2 business days
  • NSW (Outside Sydney Metro): 2-3 business days
  • Melbourne, Brisbane, Canberra: 2-3 business days
  • Adelaide: 3-4 business days
  • Hobart, Perth, Darwin: 4-6 business days
  • Regional Areas: 5-7 business days
  • Remote Areas: 7-10 business days

Shipping Rates

  • Standard Shipping: $8.00 (Free for orders over $100)
  • Express Shipping: $15.00 (1-2 business days Australia-wide)

Order Processing

Orders are processed within 1-2 business days. You will receive a confirmation email once your order has been shipped, along with tracking information.

Delivery

Please ensure your delivery address is correct and complete to avoid any delays. If there are any issues with your delivery, please contact us immediately and we will assist you in resolving the matter.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the progress of your delivery on the Australia Post website here: Track your parcels - Australia Post (auspost.com.au)

Additional Information

  • Orders placed on weekends or public holidays will be processed on the next business day.
  • While we strive to meet the shipping times provided, unforeseen circumstances such as weather conditions, high volume of orders, or postal service delays may affect delivery times.
  • If you have any special delivery instructions, please include them in the notes section at checkout or contact us directly.

Contact Us

If you have any questions about our shipping policy or need assistance with your order, please contact our customer service team at: help.moimeme@gmail.com We are here to help!

Thank you for shopping with Moi Même! We hope you enjoy your purchase and feel fabulous wearing it.